Refund & Exchange Policy
At Banawat.pk, your satisfaction is our priority. We take great care in ensuring that every product you receive meets our quality standards.
Please note:
- We do not offer refunds on any purchases.
- However, if you receive an incorrect, defective, or damaged item, we are happy to offer an exchange for the same or another product of your choice (subject to availability).
- All exchanges must be requested within 3 days of receiving your order.
- The customer will be responsible for delivery charges for sending and receiving the exchanged product.
Eligibility for Exchange:
- Product must be unused, unworn, and in its original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
- Products damaged due to misuse or improper handling are not eligible for exchange.
How to Request an Exchange:
- Contact our support team via [banawatjewelry@gmail.com] or WhatsApp within the given time frame.
- Provide your order details and a clear photo of the product issue.
- Our team will guide you through the exchange process.
We value your trust and aim to make your shopping experience smooth and secure. Your cooperation with these policies helps us maintain high standards for all our customers.